Effective Date: January 2026
Last Updated: September 2025

Platform Operator: Tokengram Investment Consultants FZCO
Website: https://cryptogram.vip
Contact: privacy@cryptogram.vip

1. Introduction

Welcome to Cryptogram.vip (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website
• Use our platform, mobile application(s), or API
• Engage with services provided through Cryptogram.vip

Your privacy rights and the protection of your personal data are important to us. By accessing or using the Platform, you consent to the practices described in this policy.

2. Data We Collect

 

We collect information that you provide directly and information that is collected automatically when you interact with the Platform.

1. Personal Information You Provide

We may collect:

• Name
• Email address
• Contact information
• Government-issued ID (for Know Your Customer – KYC, where required)
• Wallet addresses
• Transaction metadata
• Billing information (for business services)

We collect this information when you:

• Register an account
• Request support
• Complete compliance checks
• Initiate transactions through the Platform

2. Automatically Collected Information

We may collect:

• IP address
• Browser and device information
• Cookies and tracking technologies
• Usage data (pages visited, time spent, clicks)

This data helps us improve and secure the Platform.

3. How We Use Your Information

We process personal data for the following purposes:

Core Platform Operations

• Account registration and authentication
• Platform access and navigation
• Transaction initiation and routing
• Security and fraud prevention

Compliance and Legal Requirements

• KYC and AML processes (where applicable)
• Regulatory reporting
• Risk management
• Consent validation

Communication

• Account notices
• Platform updates
• Marketing communications (only if opted in)

Analytics and Improvements

• Performance monitoring
• Feature usage
• Platform optimization

4. Third-Party Providers and Data Sharing

Cryptogram.vip partners with independent third-party service providers (each a “Data Controller” in their own right) to deliver regulated services:

A. Custody Provider

BitGo — manages digital asset custody and key management.
Data shared with BitGo may include wallet addresses and transaction instructions.

B. On-Ramp (Merchant Payments)

Transak — facilitates card-based on-ramp purchases for merchant checkout flows.
Transak may collect:

• Billing information
• ID verification data
• KYC/AML data

C. Personal Buy/Sell Provider

MoonPay — facilitates personal crypto buy/sell flows.
MoonPay may collect:

• Billing information
• ID verification data
• KYC/AML data

Each third-party provider controls and processes data under their own privacy policies. Cryptogram.vip is not responsible for third-party privacy practices.

Links to Third-Party Privacy Policies:

• BitGo: https://www.bitgo.com/legal/privacy
• Transak: https://transak.com/privacy
• MoonPay: https://www.moonpay.com/legal/privacy

5. Legal Basis for Processing (GDPR & Similar Frameworks)

When applicable, we process personal data under the following legal bases:

• Performance of a contract (to provide platform services)
• Compliance with legal obligations (AML/KYC, regulatory)
• Legitimate interests (security, fraud prevention, service improvement)
• Consent (marketing communications)

You may withdraw consent at any time where consent is the basis.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Data retention periods may vary based on jurisdictional requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tools for:

• Authentication
• Security
• Analytics
• Performance optimization

You can control cookie settings through your browser preferences.

8. How We Share Information

We may share data:

• With third-party providers (BitGo, Transak, MoonPay)
• With service providers (analytics, hosting, support)
• To comply with law or legal process
• To protect rights, safety, or property

We do not sell or rent personal data to third parties for marketing purposes.

9. Your Rights (Where Applicable)

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing
• Withdraw consent

To exercise your rights, contact: privacy@cryptogram.vip

10. Security Measures

We implement appropriate safeguards such as:

• Encryption
• Access controls
• Regular security reviews
• Secure third-party integrations

However, no system is 100% secure. Users are responsible for safeguarding their login credentials and wallet access.

11. International Data Transfers

Your information may be transferred to countries with different data protection laws. We take steps to ensure adequate protection through contractual and technical measures.

12. Children’s Privacy

The Platform is not directed at individuals under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this policy to reflect:

• Regulatory changes
• New features
• Third-party partner changes
• Operational needs

We will post the updated version with an updated “Effective Date.”

14. Contact Us

For privacy questions, contact:

Email: privacy@cryptogram.vip
Address: Tokengram Investment Consultants FZCO
Dubai, United Arab Emirates